Support
Sclerite Home Audit support
Product, billing, privacy, and security questions are handled through dedicated Sclerite Home Audit contacts.
Effective September 5, 2026
Contact support
Email support@scleritehomeaudit.com. We aim to acknowledge support requests within two business days.
Privacy requests
For privacy, access, or deletion questions, email privacy@scleritehomeaudit.com.
Do not email financial information
The mailbox is active for product questions, but it is not a secure financial-document intake channel. Do not email bank credentials, account numbers, statements, tax records, payment-card data, Social Security numbers, or transaction exports.
Security concerns
Use the support address with the subject “Security concern.” Include only the page, approximate time, and a plain-language description. Do not include credentials or sensitive household data.
Current product status
- Sclerite Home Audit is live with a public sample and private customer workspace.
- Consent, ownership, encrypted storage, export, disconnection, deletion, audit generation, checkout, and billing workflows are active.
- Bank connection runs through Plaid and payment collection runs through Stripe-hosted checkout. Provider failures remain fail-closed.