Refund and cancellation policy

You may request a full refund before the professional report is generated. After delivery, report a technical failure or material calculation error within seven calendar days. Sclerite will first correct the report at no charge; if it cannot deliver a materially usable corrected report, it will refund the audit price. Disclosed coverage gaps, incomplete connected history, or a change of preference after a usable report is delivered do not by themselves require a refund.

Cancel through the billing portal before the next renewal to prevent future charges. Access continues through the paid billing period. Partial-month refunds are not ordinarily provided, except where required by law or when Sclerite cannot provide the paid monitoring service.

Report a duplicate or suspected unauthorized charge promptly. Sclerite will investigate, coordinate with Stripe, and refund confirmed erroneous charges. Your card issuer may offer additional dispute rights.

Email support@scleritehomeaudit.com from the address associated with the purchase and include the receipt or checkout reference. Never send a full card number, bank credentials, financial statement, Social Security number, or password.

Approved refunds are issued to the original payment method through Stripe. Bank processing time is outside Sclerite’s control.